Refund policy

Cancellations

We accept cancellation requests within 12 hours of purchase. Contact our studio with your order number as soon as possible. If you need to change an address, frequency or engraving request, please contact us promptly so we can check the order before preparation or dispatch.

Returns & exchanges

For non-personalised items, please tell us within 14 days of delivery if you would like to return or exchange an item. Include your order number, the item and whether you prefer a refund or an exchange. You do not need to give a reason for a change-of-mind return.

We will provide the return address and packing instructions. Please send the item back within 14 days after notifying us, pack it securely and keep proof of postage. Please do not send a return to the dispatch address without checking with us first.

Personalised engraved items

Engraved products are not eligible for change-of-mind returns, including a change of preference or a frequency selected in error. If an engraved product has a significant quality defect, please contact us with your order number and details so we can arrange the appropriate return, replacement or refund. This restriction does not limit any mandatory rights for faulty or misdescribed goods under applicable law.

Return postage & condition

For a change-of-mind return, the buyer pays return postage. Return the item with its included accessories and protect the fork and any stone attachments during transit. You may inspect the item as you would in a shop. Where permitted by applicable law, handling beyond what is necessary to inspect the item may result in a deduction for a demonstrable loss in value. Opening the packaging alone does not remove your return rights.

Damaged, faulty, incorrect or missing items

Please contact us if your order arrives damaged, a product appears faulty, or an item is incorrect or missing. Include your order number and a description; photos of the item and packaging can help us investigate. For a frequency concern, tell us how you tested it so we can compare the result with our calibration checks.

We will arrange the appropriate repair, replacement or refund according to the problem and your applicable rights. If a confirmed product fault or our error requires a return, we cover the reasonable necessary return-postage cost and agree the return method with you first. The 14-day change-of-mind request window does not limit rights relating to faulty or misdescribed goods.

Refund timing & payment method

For an eligible return, we will issue the refund to the original payment method within 14 days after receiving the item back or evidence that it has been sent back, whichever is earlier. We will notify you when the refund is issued. Your bank or payment provider may need additional time to display the credit.

If you paid a separate standard outbound delivery charge, that charge will be refunded where required by applicable law; an optional express-service upgrade may not be refundable. Our current standard delivery is free. We do not charge a standard restocking fee.

Exchanges & support

Contact us before returning an item for exchange so we can confirm the replacement option, availability and any price or delivery-cost difference. If a tracked parcel is delayed or appears lost, contact us and we will investigate with the carrier.

Contact our studio with your order number. Read our delivery information. Nothing in this policy limits your mandatory consumer rights under applicable law.