From our workshop
to your door.

Shipping

Free shipping on all orders to the United States, Canada, Australia, New Zealand and the United Kingdom, with no minimum order value. Shipping to China is not available.

Estimated shipping transit time is 7–14 days after dispatch. Production and personalisation time is additional. This is an estimate rather than a guaranteed arrival date.

For an existing shipment, include your order reference in your message so we can help with tracking.

Returns & exchanges

For non-personalised items, please request a return or exchange within 14 days of delivery and send the item back within 14 days after notifying us.

Engraved products are not eligible for change-of-mind returns. If an engraved product has a significant quality defect, contact us so we can arrange the appropriate return, replacement or refund. Mandatory rights for faulty or misdescribed goods remain unaffected.

Buyers pay return shipping for change-of-mind returns. For confirmed defects or our shipping errors, we cover reasonable, necessary return shipping costs. Any deduction for loss in value must relate to handling beyond what is needed to inspect the item.

Approved refunds are sent to the original payment method within 14 days of receiving the return or proof of dispatch, whichever comes first. Your bank may need additional processing time.

Please contact us before sending an item back. We will provide the return address and shipping instructions after you contact us. Please do not return items to the shipping origin address without contacting us first.

Read the full refund policy for details and your statutory rights.