Algemene voorwaarden

Last updated: October 9, 2026

1. About Aevosile

Aevosile is operated by Changsha Yanchi Trading Co., Ltd., a company based in Changsha, Hunan, China. We specialise in weighted and unweighted tuning forks, gemstone attachments and related accessories, and offer bulk orders, custom frequencies and personalisation where available.

Business address: Zone B, Xinshiji Anjuyuan, Dongtundu Subdistrict, Furong District, Changsha, Hunan, China.
Customer service: aevosile1008@gmail.com
Website: aevosile.com

2. Using our website

These Terms of Service apply to your use of our website and purchases from Aevosile. Please read them together with our Privacy Policy, Shipping Policy and Refund Policy. Our online store is hosted by Shopify.

You must be legally able to enter into a purchase agreement, or have the permission of a parent or legal guardian where applicable. Please provide accurate contact, payment and delivery information. You may not use this website for unlawful activity, fraud, unauthorised access, malicious software or infringement of another person's rights.

3. Product information and intended use

The selected product option and its description determine the frequency, construction, quantity, dimensions and accessories included in your purchase. Photographs showing an attachment installed on a tuning fork do not mean that the fork is included unless the selected option expressly says so. Natural gemstones may vary in colour, pattern and appearance, and screen settings may affect displayed colours.

Our tuning forks and accessories are intended for sound, mindful listening and personal wellness practice. They are not offered as medical devices or as a substitute for professional medical advice, diagnosis or treatment. Frequency names and traditional associations do not establish medical effects. Please follow the product instructions and our Use & Care guide.

Please ask us about compatibility, frequency specifications or product contents before ordering if anything is unclear. Nothing in these terms removes your rights if a product is faulty or does not match its description.

4. Orders, prices and payment

Please review your chosen options, engraving text and delivery details before completing checkout. The currency, product price, available payment methods and any charges collected by us are displayed at checkout. Prices and availability may change for future orders; a later price change does not change an accepted order.

An order confirmation acknowledges receipt of your order. If there is an availability problem, an obvious listing error or a payment-verification issue, we will contact you before proceeding. We will not substitute a different product or increase an agreed price without your consent. If an order cannot be fulfilled or is cancelled, any payment collected for the cancelled order will be refunded to the original payment method.

Payment is processed through the payment providers available at checkout. Their own terms may apply to their payment services. Please do not send card details or passwords by email or chat.

5. Custom frequencies, engraving and bulk orders

Custom orders are subject to technical feasibility and our confirmation of the specification, quantity, price and preparation timeline. Please check agreed engraving text, artwork and frequency details carefully. Only submit names, logos or artwork that you have the right to use.

Requests to change an order should be sent promptly, before preparation or dispatch. Personalised engraved products are excluded from change-of-mind returns as described in our Refund Policy; this does not affect mandatory rights for faulty or misdescribed goods. Any additional terms for a custom or bulk order will be explained and agreed before that order proceeds.

6. Shipping and delivery

We currently offer free standard shipping, with no minimum order value, to the United States, Canada, Australia, New Zealand and the United Kingdom. Shipping to China is not available. Estimated transit time is 7–14 days after dispatch; this is an estimate, not a guaranteed arrival date. Custom-order preparation time will be confirmed separately.

Provide a complete and accurate delivery address. Contact us promptly about an address correction, a delivery deadline, a delayed parcel or a parcel that appears lost so we can check the order or investigate with the carrier. See our Shipping Policy for current delivery information.

7. Cancellations, returns and refunds

We accept cancellation requests within 12 hours of purchase. For non-personalised items, tell us within 14 days of delivery if you wish to return or exchange an item, and send it back within 14 days after notifying us. Contact us first for the correct return address and instructions. Our business address should not be used as a return address without confirmation.

The buyer pays return postage for a change-of-mind return. If a confirmed product fault or our error requires a return, we cover the reasonable necessary return-postage cost and agree the method with you first. We do not charge a standard restocking fee.

For an eligible return, we issue the refund to the original payment method within 14 days after receiving the returned item or evidence that it has been sent back, whichever is earlier. Your payment provider may need additional time to display the credit. Please read our Refund Policy for the full conditions, personalised-item exclusions and support for damaged, faulty, incorrect or missing items.

8. Privacy and website content

Our Privacy Policy explains how personal information is collected, used and shared. For questions about an order or privacy, contact our customer-service email.

Website text, product photographs, branding and designs are owned by Aevosile or used with permission, except where otherwise identified. You may browse and share links for personal use. Commercial copying, misleading use or reproduction of our content requires permission from the relevant rights holder.

9. Consumer rights and resolving a concern

We aim to keep product and website information accurate and to resolve order problems fairly. Nothing in these terms excludes or restricts mandatory consumer rights, statutory warranties or liability that cannot lawfully be excluded. Applicable consumer-protection laws continue to apply, including mandatory protections in your country where relevant.

If you have a concern, email us with your order number and a description of the issue so we can investigate. If any provision of these terms is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

10. Changes and contact

We may update these terms for future use of the website and future orders. The updated date appears at the top of this page. Updates will not retrospectively remove rights relating to an existing order.

Aevosile — Changsha Yanchi Trading Co., Ltd.
Zone B, Xinshiji Anjuyuan, Dongtundu Subdistrict, Furong District, Changsha, Hunan, China.
Email: aevosile1008@gmail.com
Contact us · About Us